Alternative Portugal is a booking agent for holiday rental properties in West Portugal. We know you have plenty of choices when booking your holiday, the rise of online booking portals truly has been a revelation to many people. Yet, we are absolutely positive that there is still a place for a booking agent such as ourselves in this high speed, online world.
We have loyal customers who come back to us year after year, as well as new clients who sound almost relieved when we answer the phone and promise to do all the hard work for them – holiday planning doesn’t have to be synonymous with hours and hours spent sifting through web pages and dubious reviews – there’s a much easier way, and that’s exactly what we do.
Of course we think there’s a time and a place for online portals but the booking agent offers so much more that simply can’t be replaced by a screen– the specialist travel agent is alive and well and at Alternative Portugal making your holiday experience a breeze is what we do best.
Alternative Portugal Director, Justin, says:
“Booking a holiday through an agent gives a customer access to wise travel advice, tailored rental recommendations and a high level of personal service – all of which go a long way to ensuring a great holiday experience.
Our customers trust us with their family holiday, something which we take very seriously. We collect independent customer reviews through Feefo and are very proud of our excellent customer service rating. We believe that our membership of ABTA will give customers an even greater reassurance in our credentials as a trustworthy holiday rentals business and will reinforce their decision to book with an agent.”
ABTA BONDING – we understand that the consumer protection and travel expertise provided by ABTA can be a critical element when you’re looking to book a holiday abroad. ABTA is a well-known and respected body, and it reassures our clients to know that we are a member. The application process for membership is rigorous and the logo brings much credibility to those travel agents who are approved as members, it’s an elite club and we’re in it!
PERSONAL SERVICE – recent research by ABTA shows that, in an era dominated by the internet, 21% of people still prefer to book a holiday over the phone. Here at Alternative Portugal we really like to talk to our clients too! It helps us to understand exactly what each individual is looking for so that we can tailor our accommodation suggestions to meet your exact requirements. Maybe you are looking for a heated pool, an extra highchair, or want to know which pastries we would recommend from the bakery down the road – we’re happy to answer any of your questions, and if we don’t know the answer there and then, we’ll check with our partners in Portugal and get back to you as soon as possible. We offer traditional personal service in a modern online world. We really do believe that people are what makes a holiday experience special – from your initial enquiry to being greeted at the house by one of our local partners, everything we do is with your holiday in mind.
LET US DO THE HARD WORK FOR YOU – holidays are great, but somehow the process of booking a holiday has been sidelined and can now seem like a chore! “It will be worth it in the end” you tell yourself, frantically searching for that link you know you bookmarked a few months ago…at Alternative Portugal we will take away the hard work in booking a holiday and make the experience what it should be; exciting! Instead of trawling through pages of potential properties on an online booking portal, we’ll do the hard work for you. Just tell us your requirements and we will suggest some properties to best suit your needs, it’s really that simple.
VISITED, VETTED, VOILA- our seal of approval is only given to properties that we have personally visited and would want to stay in ourselves. We have a range of different properties that would suit different types of holiday, whether you’re a group of friends, a multi-generational family gathering or a romantic break, we’re sure we have something for you. All the properties in our collection are handpicked by us, we know them inside out and it always gives us such pleasure to hear your feedback – hearing that the property was perfect for your holiday is so rewarding!
REGIONAL SPECIALISM – we don’t try to be all things to all people! We have built up a local network of friends and suppliers in Aquitaine who are all experts in providing the extra services, activities, treats and adventures that combine to make a holiday truly special. Would you like a chef, babysitter, surf lesson, yoga experience? No problem! Alternative Portugal is so much more than a booking site, it’s a community of people who are genuinely passionate about Portugal and who work together in the area. We love seeing and sharing photos on social media, whether they’re our own, from a client on their holiday, or from our friends and partners in Portugal.
ONLINE BOOKING – we realise that people expect to be able to do things right there and then when browsing online. We like to talk to clients and potential customers, but if you like what you’ve seen and don’t need any more information from us, we understand that you expect to be able to book online now. So, we have recently introduced online booking for a selection of our properties – we may provide traditional customer service but we’re certainly not old fashioned!
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